Privacy Policy

1.General

Char. Pilakoutas Group Ltd. (“us”, “we”, or “our”) operates Pilakoutas Group (the “Site”). This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our Site or interact with us.

By using our Site, you agree to the collection and use of information in accordance with this Policy.

2.Information We Collect

We may collect and process the following categories of personal data:

Identity and Contact Data: such as your name, email address, phone number, postal address.
Log Data: : including IP address, browser type, device type, pages visited, date and time of your visit.
Communication Data: when you contact us via forms, email, or subscribe to our newsletters.
Cookies & Tracking Technologies:see Section 5 below.

3.How We Use Your Information

We use your personal data to:

Provide, operate and improve our Site and services.
Respond to your enquiries and provide customer support.
Send you newsletters, marketing, or promotional materials (only where you have consented).
Comply with legal obligations and protect our rights.

4.Sharing of Data

We may share your personal data with:

Service providers who support our IT, hosting, and communication systems.
Group companies and brand partners (BMW, MINI, Jaguar, Land Rover, Nissan, Renault, Dacia) where required to process your request.
Regulatory authorities when legally required.

We do not sell your personal data.

5.Cookies & Similar Technologies

Our Site uses cookies to ensure its proper functioning, to analyze traffic, and to personalize content.

Essential cookies – required for the website to work.
Analytics cookies– help us understand how visitors interact with the Site.
Marketing cookies – may be used to deliver relevant advertising.

You can manage your cookie preferences through your browser settings or via our cookie banner.

6.Third-Party Services

We may use trusted third-party service providers to support the operation of our website and services. These may include providers for:

Website hosting and maintenance
Analytics and performance monitoring
Email and communication tools
Advertising and marketing support

Such third parties may process personal data on our behalf and only in accordance with our instructions. Where these providers are located outside the European Union/EEA, appropriate safeguards (such as Standard Contractual Clauses) are in place to ensure the protection of your data.

7.Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

8.Your Data Protection Rights

In accordance with GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or completion of inaccurate data.
Request deletion of your personal data.
Restrict or object to the processing of your data.
Request portability of your data to another organisation.
Withdraw your consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at DPOffice@pilakoutasgroup.com.cy

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus).

9.External Links

This Privacy Policy also applies to the following brand websites operated under Char. Pilakoutas Group Ltd.:

Each site may include additional brand-specific privacy notices.

10.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. If the changes are material, we may notify you by email or by placing a notice on our Site.