Accessibility Statement

Pilakoutas Group designs and upgrades its websites to be accessible in accordance with the provisions of The Accessibility of Products and Services Act of 2024 (57(I)/2024) (the Law), the relevant obligations of the European Accessibility Act (EAA) EU Directive 2019/882 and the Web Content Accessibility Guidelines (WCAG). This accessibility statement applies to the online services and digital content provided on the website: Pilakoutas Group

In particular, the Law obliges Char. Pilakoutas Ltd, Cyprus Premium Automobiles Ltd, New Nissan Cyprus Ltd, and Char. Pilakoutas Auto Alliance Ltd service providers, among other things, to design websites and online services so that they are accessible and usable for people with disabilities in the usual way, without particular difficulty and, in principle, without external help. These requirements have been specified in more detail in the EAA, according to which state-of-the-art technology must always be observed. In addition to the technical requirements, the legal requirements oblige Char. Pilakoutas Ltd, Cyprus Premium Automobiles Ltd, New Nissan Cyprus Ltd, and Char. Pilakoutas Auto Alliance Ltd service providers to make certain information available in an accessible form. These requirements are further defined by reference to the European Standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1/2.2, at conformance levels A and AA.

In line with applicable legislation, Pilakoutas Group is committed to ensuring that its websites and online services are accessible to all users, including people with disabilities. The Group uses current best practices and regular maintenance of its digital services to ensure accessibility for all users, and in meeting these standards, to promote inclusive access across its digital platform.

General Description of the Service and Descriptions and Explanations Necessary for Understanding the Operation of the Service

Pilakoutas Group offers online services (hereinafter referred to as “Services”) on its website that enables customers to contact the Group to reserve products and book services of BMW, Rolls Royce, MINI, Jaguar, Land Rover, Nissan, Renault, Dacia, Mitsubishi and BMW Mottorad. The available services are described below:

Receive information for current models and offers
Request an offer
Request a Test Drive
Request a Service Appointment
Find the locations of a showroom and service points
Read information on News and Events
Provide Feedback
Subscribe to receive Newsletter
Contact us

Visitors can use the above services by entering their personal data. Online content that is not part of the services described may not (yet) be completely accessible.

Compliance with Accessibility Requirements

Pilakoutas Group endeavors to make its websites accessible in a variety of ways and to prepare them for the use of assistive technologies. For this purpose, the development of the websites complies with the technical standards of European standard EN 301 549 and partially with the criteria of the Web Content Accessibility Guidelines (WCAG) 2.1/2.2 referenced therein at conformity levels A and AA (check). The relevant subpages of the websites also provide the information required in accordance with the Law in an accessible manner.

Feedback and Contact Information

If you encounter any difficulty in accessing content, services, or digital features on our websites, or require content in an alternative accessible format, we encourage you to contact us via email. Pilakoutas Group commits to acknowledging all accessibility-related inquiries and aims to resolve issues or provide alternative solutions within a reasonable timeframe.

Submission Of Complaints To The Responsible Market Surveillance Authority.

If Pilakoutas Group feedback is not satisfactory, you may contact the Cyprus Accessibility Authority, Deputy Ministry of Social Welfare.

Declaration Of Conformity

Pilakoutas Group, with the present Declaration of Conformity, declares that it complies with the accessibility requirements of the Law. For the Pilakoutas Group, continuous adherence to and compliance with accessibility requirements is essential and aims to remain informed about legal changes and technological developments with the purpose of servicing anyone interested in their products and services, including those with any kind of disability.